SHIPPING
Delivery Time & Method
We ship via USPS or UPS. Please allow 7-10 business days for delivery with UPS Ground. At times circumstances beyond our control will require additional shipping time. Deliveries during the holiday season, large orders and back ordered items may take considerably longer.
You will be notified promptly by email of any delays in shipping. Items ordered together are not necessarily shipped together and may be received separately.
Shipping Signature
All packages that are shipped require a signature. Signatures cannot be waived. The reason for this is quite simple. If a driver leaves a package at a customer's doorstep without obtaining a signature and that package is then stolen or lost, we will not be reimbursed by the delivery carrier for that loss of that package. If there is not someone present at your residence to sign for a package, please have it shipped to your place of business or an alternate address where someone will be able to sign for and receive the package. Drivers make 3 delivery attempts on a package.
Back Ordered Products
Any product that is back ordered will be shipped immediately upon its completion. No additional freight charges will be incurred on any items back ordered. Back ordered items may take up to 8 weeks to be delivered. We will notify our customers when a back order is being shipped and if an item has been discontinued or no longer available.
International Shipping
If you'd like to make a purchase and have it shipped internationally, please send us an email at support@blackbanddesign.com. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.
RETURNS
Returning items to Blackbanddesign.com
Your 100% satisfaction is our goal. If you are not happy with any purchase we will exchange it or refund your money - no problem.- We will refund you the price of the unopened product(s) upon receiving the item(s). Items must be received in a resalable condition.
- Opened items can be returned for a store credit. * Damaged items will be replaced with an identical product.
- Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit.
Please contact our Customer Service department before sending anything back to us. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to support@blackbanddesign.com. For faster processing of your return, please follow the steps outlined below -
- Contact Blackbanddesign.com Customer Service within 30 days of receiving your order to let us know you will be making a return. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to support@blackbanddesign.com.
- We'll give you a Return Authorization Number. Please write this number on the outside of your shipping box and address the box to:
Blackbanddesign.com Returns
17971 Sky Park Circle #K
Irvine, CA 92614
- Please send your return package via UPS or Parcel Post Insured. Insurance protects you in case the items are damaged or lost in transit.
- Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund.
Once we receive your Return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card -- if you paid by check or money order, we will mail you a check. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Want to exchange a GIFT you received? No problem.
We will gladly issue you a Blackbanddesign.com Store Credit for the value of your gift. Just follow these simple steps to exchange a gift- Contact Blackbanddesign.com Customer Service within 30 days of receiving your order to let us know you would like to exchange your gift. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to support@blackbanddesign.com.
- We'll give you a Gift Exchange Authorization Number. Please write this number on the outside of your shipping box and address the box to
Blackbanddesign.com Exchanges
17971 Sky Park Circle #K
Irvine, CA 92614
- Please send your Gift Exchange package via UPS or Parcel Post Insured. Insurance protects you in case the gift is damaged or lost in transit. Unopened items must be received in a resalable condition.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund.
Once we receive your Gift Exchange package, we will issue a Store Credit to you for the value of the items you returned. Please allow up to 14 days for us to receive and process your return. We will contact you via email to inform you that the credit has been issued.
Damaged Items
Should your product be received damaged or unusable, please contact our customer service department as soon as possible. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to support@blackbanddesign.com. We will immediately send you a replacement and instruct you on what to do with the damaged item(s).