Delivery Time & Method
Delivery of smaller accessory and lighting items may be shipped using UPS. You will be responsible for the unpacking of these items.
Delivery of furniture includes: freight, unpacking, placement and haul-away of packing material.
The estimate of delivery: If an item is in stock it ships within 2 weeks, if it's out of stock please allow up to 8 to 10 weeks (we'll update you along the way). The actual shipping can take 1 to 3 weeks (depending on product size, quantity and your desired location)
At times circumstances beyond our control will require additional shipping time. Deliveries during the holiday season, large orders and back ordered items may take considerably longer. You will be notified promptly by email of any delays in shipping. Items ordered together are not necessarily shipped together and may be received separately.
We encourage you to email firstname.lastname@example.org for any questions regarding shipping.
Shipping Signature & Inspection
All packages that are shipped require a signature. Signatures cannot be waived. The reason for this is quite simple. If a driver leaves a package at a customer's doorstep without obtaining a signature and that package is then stolen or lost, we will not be reimbursed by the delivery carrier for that loss of that package. If there is not someone present at your residence to sign for a package, please have it shipped to your place of business or an alternate address where someone will be able to sign for and receive the package. Drivers make 3 delivery attempts on a package.
All items should be inspected at time of delivery for packaging damage, and product damage. Please take photos of both packaging and any product damage and email them to email@example.com. Please note on packaging slip any external damage, and make sure you keep a copy, we will need to see this. From time of delivery you have 3 days to inform us of any damage. If your item is damaged please refer to the Damaged Item section below.
Back Ordered Products
Any product that is back ordered will be shipped immediately upon its completion. No additional freight charges will be incurred on any items back ordered. Back ordered items may take up to 8 weeks to be delivered. We will notify our customers when a back order is being shipped and if an item has been discontinued or no longer available.
If you'd like to make a purchase and have it shipped internationally, please send us an email at firstname.lastname@example.org. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.
Returns for accessories (not lighting, pillows or furniture)Your 100% satisfaction is our goal. If you are not happy with an accessory (does not include lighting, pillows or furniture) purchase we will exchange it or refund your money - no problem.
- We will refund you the price of the unopened product(s) upon receiving the item(s). Items must be received in a resalable condition.
- Opened items can be returned for a store credit. * Damaged items will be replaced with an identical product.
- Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit.
- Please remember we only refund accessory orders and not lighting, pillows or furniture.
Please contact our Customer Service department before sending anything back to us. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to email@example.com. For faster processing of your return, please follow the steps outlined below -
- Contact Blackbanddesign.com Customer Service within 3 days of receiving your order to let us know you will be making a return. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to firstname.lastname@example.org.
- We'll give you a Return Authorization Number. Please write this number on the outside of your shipping box and address the box to:
17971 Sky Park Circle #K
Irvine, CA 92614
- Please send your return package via UPS or Parcel Post Insured. Insurance protects you in case the items are damaged or lost in transit.
- Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund.
Once we receive your Return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card -- if you paid by check or money order, we will mail you a check. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Returns (furniture and everything else)
Please be sure when placing an order that you want the item requested. We can not allow returns or refunds of furniture, lighting or other items that have been specifically ordered for you. (accept accessories noted in the above section). Please contact us at email@example.com for any clarification of our return policy BEFORE you place an order with us. For those of you who incur buyers remorse we allow a 24 hour window after placing your order for you to cancel and receive a full refund. After 24 hours we know you'll enjoy keeping the product. There are no exceptions to these rules.
Should your product be received damaged or unusable, please contact our customer service department within 3 days. Call us at 949.872.2234 from 10AM to 4PM Pacific Time, or send an email to firstname.lastname@example.org. We will immediately send you a replacement and instruct you on what to do with the damaged item(s).